83bd Privacy Policy

83bd (" we", "us", "our") operates the online betting and casino platform available at 83bd.io (the "Platform"). We are committed to protecting the privacy and personal data of every individual who accesses, registers on, or uses our Platform ("you", "your", "Player").

This Privacy Policy sets out in clear terms how 83bd collects, uses, stores, shares, and protects your personal data. It also explains the rights available to you in relation to that data and how you may exercise those rights. Please read this Policy carefully before using the Platform. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference. Where a conflict arises between this Policy and those documents, this Privacy Policy shall prevail with respect to the processing of personal data.

83bd collects the following categories of personal data from Players and prospective Players. We collect only the data that is necessary and proportionate to the purposes described in this Policy.

83bd collects personal data through the following channels and methods:

• Direct Submission: Data you provide when completing the registration form on the Platform, updating your account profile, submitting KYC documents, making a deposit or withdrawal request, or contacting our support team.
• Automated Technologies: Data collected automatically when you visit the Platform, including via cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, and browsing behaviour on our site. See Section 7 (Cookies & Tracking) for full details.
• Payment Providers: Transaction confirmation data received from payment processors including bKash, Nagad, Rocket, Upay, and integrated bank payment gateways when you complete a deposit or withdrawal.
• Identity Verification Providers: Results and risk scores from third-party KYC and anti-fraud service providers who assist in verifying the authenticity of documents and the identity of Players.
• Third-Party Analytics: Aggregated and anonymised usage data from analytics tools that help us understand how Players interact with the Platform so we can improve our services. This data does not directly identify you.
• Communications: Any data you voluntarily share when contacting us via email at [email protected] or through any other support channel made available on the Platform.

83bd processes your personal data for the following specific and legitimate purposes:

• Account Registration and Management: To create, maintain, and administer your 83bd account, including authenticating your identity each time you use 83bd Login.
• Age and Identity Verification (KYC): To verify that you are at least 21 years of age and that your identity matches the details provided at registration, as required by our responsible gaming commitments.
• Transaction Processing: To process deposits and withdrawals in BDT via your chosen payment method, including bKash, Nagad, Rocket, Upay, and bank transfers, and to maintain accurate financial records of all transactions.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, bonus abuse, and other prohibited conduct on the Platform.
• Responsible Gaming: To enforce and administer responsible gaming tools including deposit limits, session time reminders, cooling-off periods, and self-exclusion requests. Data is used to monitor for signs of problem gambling behaviour.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through our 24/7 support team.
• Personalisation: To personalise your experience on the Platform, including displaying game recommendations, promotional offers (such as VIP Club rewards and Treasure Hunt prizes), and tailored content relevant to your location within Bangladesh (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other regions).
• Legal and Regulatory Compliance: To comply with applicable legal obligations, respond to lawful requests from competent authorities, and enforce our Terms and Conditions.
• Platform Improvement: To analyse aggregated usage data for the purpose of improving the Platform's functionality, game library, and user interface.
• Marketing Communications: Where you have provided explicit consent, to send you promotional emails and on-site notifications about bonuses, tournaments, new game launches, and seasonal offers. You may withdraw this consent at any time.

83bd processes your personal data on the following legal bases, depending on the purpose for which data is being used:

83bd does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We may share your data only in the following limited and controlled circumstances:

• Payment Processors: We share necessary financial data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard to process your deposit and withdrawal transactions. These providers process data strictly in accordance with their own privacy policies and applicable financial regulations.
• KYC and Identity Verification Providers: We share identity documents and relevant personal data with contracted third-party KYC service providers for the sole purpose of verifying your identity and age. These providers are bound by strict confidentiality obligations.
• Fraud Prevention and Security Agencies: We may share data with fraud prevention organisations, credit reference agencies, and anti-money-laundering service providers where required to protect the integrity of the Platform and to comply with applicable financial crime prevention obligations.
• Game Software Providers: Third-party game providers whose software is integrated into the 83bd Platform (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical session data necessary to deliver their games. These providers do not receive your full personal profile.
• Professional Advisers: We may share data with our legal advisers, auditors, and accountants where necessary in the course of obtaining professional advice or conducting audits, subject to professional confidentiality obligations.
• Law Enforcement and Regulatory Bodies: We may disclose your data to competent governmental, law enforcement, or regulatory authorities where required to do so by law, court order, or in response to a lawful and duly authorised request.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets involving 83bd, your personal data may be transferred to the relevant successor entity, provided that the receiving entity agrees to process your data in a manner consistent with this Privacy Policy.

83bd uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session when logged in via 83bd Login, and understand how Players interact with our site. The following types of cookies may be set when you visit 83bd.io:

• Strictly Necessary Cookies: Essential for the basic functioning of the Platform. These include session authentication cookies that keep you logged in during your visit. Without these cookies, core features such as account access, deposits, and game play cannot function. These cookies do not require your consent as they are technically required to deliver the service.
• Functional Cookies: These cookies remember your preferences (such as your preferred language, display settings, and responsible gaming tool configurations) so you do not need to re-enter them on each visit.
• Analytics Cookies: Used to collect anonymised data about how visitors use the Platform, such as which pages are visited most frequently, how long sessions last, and what errors are encountered. This data is used exclusively to improve the Platform and does not identify individual users.
• Marketing and Personalisation Cookies: Where you have consented, these cookies enable us to deliver personalised promotional content and game recommendations based on your activity on the Platform. You may withdraw consent for these cookies at any time.

You may control or disable cookies through your browser settings. Please be aware that disabling strictly necessary cookies may prevent you from accessing certain features of the Platform, including the ability to log in and place bets.

83bd retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, and in compliance with any applicable legal retention obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Where data is retained in anonymised form, it may be used indefinitely for statistical analysis and Platform improvement purposes.

83bd implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. Our security programme includes, but is not limited to, the following measures:

• SSL/TLS Encryption: All data transmitted between your device and the 83bd Platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar to confirm that your connection is secure.
• Password Hashing: Your account password is never stored in plain text. It is stored as a cryptographic hash using a modern, salted hashing algorithm, meaning that even in the unlikely event of a data breach, your password remains protected.
• Access Controls: Access to personal data within 83bd's internal systems is restricted on a strict need-to-know basis. Staff access is governed by role-based access controls and is logged and audited regularly.
• Secure Payment Processing: All payment transactions via bKash, Nagad, Rocket, Upay, and bank gateways are processed through certified and compliant payment infrastructure. Full card and wallet numbers are never stored on 83bd's own servers.
• Segregated Player Funds: Player funds are held in accounts segregated from 83bd's operational funds, protecting your balance in the event of any financial difficulty experienced by 83bd.
• Regular Security Assessments: 83bd conducts periodic internal security reviews and engages third-party security specialists to conduct penetration testing and vulnerability assessments of the Platform.

Subject to applicable law, you have the following rights in relation to the personal data that 83bd holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond to all legitimate requests within a reasonable timeframe and in any event within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data that 83bd holds about you, together with information about how that data is processed.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you. You may also update certain details directly through your account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Note that certain data (such as financial transaction records) must be retained to comply with legal obligations and cannot be erased on request.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: Where processing is carried out by automated means and based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interest. 83bd will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before the withdrawal.

The 83bd Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and permanently close the associated account.

Parents and guardians who believe that a minor in their care has registered on the 83bd Platform or submitted personal data to us are urged to contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

The 83bd Platform may contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) whose software is embedded within our platform. While we take care to work only with reputable partners, these providers operate under their own privacy policies, which are separate from this Policy.

83bd is not responsible for the privacy practices of any third party. We encourage Players to review the privacy policies of any third-party service with which they interact. The presence of a third-party game or service on the 83bd Platform does not constitute an endorsement of that third party's data practices.

83bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify registered Players by displaying a prominent notice on the Platform or by sending an email to the address associated with your account, at least seven (7) calendar days before the revised Policy takes effect.

The date on which this Policy was last reviewed is displayed at the top of this page. Your continued use of the 83bd Platform following the effective date of any revised Policy constitutes your acknowledgement of the changes. If you do not agree with the revised Policy, you must cease using the Platform and contact [email protected] to request account closure.

If you have any questions, concerns, or complaints about this Privacy Policy or about how 83bd handles your personal data, please contact our dedicated data support team using the details below. We aim to respond to all privacy-related enquiries within 24 hours during normal operating hours (Bangladesh Standard Time, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Enquiry" or "Data Rights Request" for faster routing
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 24 hours for standard privacy enquiries; within 4 hours for urgent data security matters
• Language: English